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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Eva Casa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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32 reviews
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Not yet installed but the first visual once out of the box is very good. The quality looks good. I will give an opinion once in place with photo
The parcel was exactly 3 weeks in minsk. Lamps look neat, made at first glance qualitatively. Until i installed it. The color is gray beautiful. Asked the store to indicate the price a little lower to fit into the customs duty free. He did. Thank you!
very good item
Everything came. As in the picture. Well packed. There are assembly instructions, simple and understandable. The store even put the gloves. We liked everything) thanks))
The lamp is well packed in a foam box. The lamp itself is in disassembled condition. All parts are well executed.
Quality lamps. I liked it.
I'm delighted. Absolutely what i wanted. I was afraid that the lamps would be small, but the size fully corresponds to the description. The quality of the materials is all excellent, everything came without defects. All mounts are included. Very powerful packaging, fought with tape and foam for ten minutes. The store put as a gift (or maybe it is necessary?!?!) hb gloves. Shipping to udmurtia 20 days.
Great sconces! The box came crumpled, but the goods were not damaged.
Excellent sconces, i recommend!
To bashkiria for 2 weeks
Great quality, quick delivery to New Zealand.
Top quality store. Lights build quality is extremely nice. Thanks Aliexpress and seller.
Super fast congratulations! 16 days to Portugal. IS girissimo…
Product is as described... well protected... fast delivery... many thanks to store!!
Very nice wall lamps. Very well made and good quality materials. They got to my house well. No problem, recommended store.
THE piece came disassembled, looks quality, still not assembled.
The store is sociable. Came one plafond slightly with a dent, because. When packing, the cap was put inside the plafond. Delivery mega fast. From communication with the seller found out that if the parcel is up to 2 kg, it goes much faster, and there is mega fast delivery from china. All as in the description, the product is happy (sad, that there is a small mint). Until hung, i will add a review later.
Delivery fast, the packaging is excellent, everything is in place, a little scratched about their wires but almost imperceptible, plafond of iron, stand wood
The eletric components have no quality
Lamp body beautiful, over corner computer
The lamps are very good. Pleasant matte painting. Look stylish.
Very cute lamps. Ideal for scandinavian style in interior
As in the description
Perfect packing, thick box, rewind tape. Every detail of the lamp is carefully wrapped in a puffy film. The store wrote to me when i did not pick up the lamps in the mail in time. In the box-additionally white gloves (apparently for assembly). The lamps themselves such as in the picture, the quality is excellent, not a single scratch or error. Thank you.
Quickly received lamps, cute, neat, packaging is good, included was the instruction, very satisfied!