SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Eva Casa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I will join all enthusiastic reviews-excellent bed linen, maybe buy in a different color
Very quickly arrives, very consistent with the description, satisfied with the product.
ok
Thanks dear friend, I’m happy, the best quality
Good quality, pleasant to the body. Lightning. Fast shipping. I recommend!
Very good underwear thanks to the store
The parure arrived on schedule. The colors respect those of the sales images. The fabric is soft but more like a lining. Needs ironing
Very luxury duvet cover!
Good quality. Beautiful underwear. I recommend!
The size fully corresponds to the description, at first glance, the quality is not bad. Shipping in Запорожье 19 days. The goods and the store are satisfied. I recommend!
The quality is good, the threads do not stick out, at first glance everything is cool)
Good quality silky smooth. came within 22 days. might pass it as a gift.
I order a second time! 5⭐Definitely! Delivery is fast, linen is very good) thanks to the store!
beautiful,it feels soft to the skin
bought my first set because of the reviews and the soft color. I just purchased another 2 sets because they truly are the BEST! The sheets and pillowcases definitely are cool. They are incredibly soft, but not slippery or thin. These are top quality! I’ve tried so many brands of this material...only to be disappointed. Trust me... this sheet set is a great buy! In fact, please do buy! I’m looking forward to seeing if there will be additional colors in the future for my other bedding needs. Thank you, for excellent customer service with my order and fastest delivery!
Wonderful, silk quality sheets without the silk demanding price. Extremely close to the weight and texture of pure silk sheets. Lightweight, cool. Get more restful, recuperative sleeps.