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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Eva Casa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The chair is super. I liked the quality, color as on the site, delivery to the entrance. As a gift there was a pillow.
It would be hard to say i would order a second such chair, if there is an ikea next to it, it may be better to take a yellow strandmon. And it is clear why on the product page there are no photos from behind, as they regretted the fabric to hide the black zipper, not so critical but still. And if the back was 10 cm above, this chair would be much more convenient.
good quality thank you to store
Excellent chair, comfortable, withstands great weight. As a gift, there were 2 pillows. Removable covers. The only negative is the black zipper behind, but the chair stands against the wall, so it's not scary.
The chair fully corresponds to the photos. Even the color on my photo is different, the color in real life is the same as the photo of the goods. As a gift we put a nice pillow. Tracking numbers were not tracked from start to end of delivery and the store did not reply to our shipping letters. But the chair was received on time, with delivery directly to the apartment. From the moment of order to receipt-28 days. We will order the second chair.
The chair is excellent. It came super packed, delivered straight home. Beautiful yellow color, quality fabric. The only thing, the legs are slightly different in the chair and ottoman, but this is not critical. Thank you store! Recommend!!
The chair is large, comfortable. The material is dense, than it looks like jeans. As a gift, the store put a pillow with a deer. Delivery month, transport campaign business lines to the entrance. Until collected, because ordered for mom and you need to take to another city. Thank you and prosperity to your business.
The goods came in accordance with the description, even the presentation is cute put. Delivered by the transport company to the entrance and really free of charge. I advise the store!!! I will still contact the services of this store
The product is good