SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Eva Casa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, softer than i thought it would be
Good set. I recommend!
good quality .. i would bay it again !!
Good product.
Delivery exactly 3 weeks, courier, to the door, tracked. The size corresponds, the duvet cover came up to the double blanket perfectly, the sheet is too small, with clips for the sheet is normal, does not slip. After washing, the laundry did not shed. The composition is like cotton and polyester, but the fabric is pleasant. I do not sweat under it in the summer, comfortable.
THE Game is beautiful and quality, but the Comforter is thin, no filling looks just a sheet. Not as pictured.
The fabric is pleasant. Corresponds to the picture.
It’s beautiful, will give more review after first wash. I’m not sure it is 100% cotton
The fabric is soft, pleasant to the touch, the lines are even, odorless. Very worthy set. Definitely take!
Delivery took 1,5 months. i was very waiting for this kit, and i was disappointed at getting it. quality is not the same as in the photo (it seems that the linen is dense), in real life it is thin .. k. sewing no claims, well stitched, thread does not stick out. the colors are bright, the picture is quality. but in live underwear looks cheap.
I think that for this money the laundry is not even bad. Yes, do not compare with what i took for $100, but the seams are even, the size corresponds to the claimed. I'm happy, i recommend. It came in three weeks.
I ordered my order it is beautiful I will order two others. Really thank you very much to the store.?
Leave is fast enough, days 20 went to moscow, received through the point of issue sdek, you choose just the nearest, very convenient! The size is ideal for a double bed, the material is good in quality, does not shed, pleasant to the body, do not sweat, but of course it's not cotton) the coloring is gentle, cool. In general, very satisfied, especially for such a price! I will order more!
Beautiful! Very good! Same as description. Shipping is super fast! Excellent service! Thank you very much my friend! Recommend!
Delivery is fast, about 3 weeks. Material-blue. Very nice underwear. Free and vinegar sweet))) thank you very much)